Returns/Exchanges Policy
Customers have 15 days from date of receipt to return or exchange regular sized products for a complete refund, no questions asked...well maybe, just for research, development and formulation purposes. Return shipping fees are the responsibility of the buyer.
Email us for a return authorization number at “Phaseessentials@gmail.com”.
We will not be responsible for items returned without authorization and items returned without authorization will be refused. We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address. Please request return authorization numbers within 15 days of delivery and return it to us within 7 business days of securing number. After that time the product will no longer be accepted and sale is considered final.
In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage provided you contact us within 7 days of delivery. You agree to carefully inspect all products upon arrival and report any problems or need for replacement within 7 days of receiving the goods. On orders shipped internationally, we may, at our discretion, issue a refund for the defective or shorted merchandise.